Privacy Policy

Welcome to www.socksxpress.com, the official online store of SocksXpress, a brand owned and operated by Jagran Micro Motors Ltd. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Order history
  • Payment details (processed via third‑party gateways only)

Automatically Collected Information:

  • IP address
  • Device and browser information
  • Cookies and analytics data
  • Browsing behaviour

Marketing & Tracking Data:

We use Meta Pixel, Instagram Ads, Google Ads, Google Analytics, WhatsApp API and abandoned‑cart messaging.

2. How We Use Your Information

  • Order processing & delivery
  • Customer support and communication
  • Returns, exchanges & refunds
  • Website improvement & analytics
  • Marketing emails, WhatsApp alerts & promotions
  • Retargeting & personalised ads
  • Fraud detection
  • Internal business analysis

We do not sell or rent your information.

3. Payment Processing

SocksXpress uses secure third-party payment gateways including:

Visa, Mastercard, RuPay, Paytm, PhonePe Payment Gateway, Gokwik (COD), and Credit Pay. We do not store or access your card details. All payments are encrypted and processed securely as per PCI-DSS standards.

4. Shipping Partners

We work with Shiprocket, Blue Dart, SafeExpress, Delhivery, and Xpressbees for deliveries. Your name, address, and contact details are shared with these partners only for fulfilling delivery.

5. Cookies & Tracking Technologies

We use cookies and tracking tools (such as those provided by Shopify, Meta, and Google) to:

  • Improve website functionality
  • Remember your preferences
  • Understand browsing behaviour
  • Optimise marketing campaigns

You may choose to disable cookies via your browser settings, but some features may not work properly.

6. Data Security

We take reasonable and industry-standard security measures to protect your information.

  • Shopify’s secure servers
  • Encrypted data transmission
  • Restricted access to personal information
  • Regular monitoring for unauthorised activity

While we take strong precautions, no method of transmission over the internet is fully secure.

7. Children’s Privacy

Our website is intended for adults. By using this website, you confirm that you are at least 18 years old, or that you are the legal guardian of a minor using this website under your supervision. We do not knowingly collect data from children under 18.

8. Marketing & Opt‑Out

Unsubscribe anytime via email links or by contacting customercare@socksxpress.com. Please note: opting out of one channel does not automatically opt you out of all channels.

9. Access, Update or Delete Your Information

You may request to:

  • View your personal data
  • Update incorrect information
  • Delete your account
  • Withdraw consent

For any such requests, contact us at customercare@socksxpress.com.

10. Third‑Party Services

Certain third-party service providers (such as payment processors, marketing partners, analytics tools, logistics services) have their own privacy policies governing how they handle your information. Once you leave our website or are redirected to a third-party platform, this Privacy Policy no longer applies.

11. Monitoring Clause

To maintain service quality and prevent misuse, SocksXpress may monitor website activity, behavioural patterns, and interactions with the website. This is done strictly for security, analytics, fraud prevention, and service improvement.

12. Policy Updates

We may update this Privacy Policy at any time. Updates will be posted here with the revised effective date. Please review the policy periodically.

13. Contact Us – Privacy Concerns

For questions, requests, or concerns regarding this Privacy Policy or your data:

Email - customercare@socksxpress.com
Address - Jagran Micro Motors Ltd.,
C-19/A, Panki Industrial Area, Kanpur, UP, India – 208022